Support

Something not working, or an idea for the shop? Please get in touch — a real person reads every message.

Common questions

How do I add my own items to the shop?

Open the shop, tap Edit, then Add item. Give it a name and a price and choose a picture. Children can and should do this themselves — inventing the stock is half the game.

My child wants to sell a brand of sweets by name

That's fine — they can type any name they like into their own shop. TillieWorld doesn't ship any branded products or packaging itself, so the picture they pick will be a generic one.

Where are the grown-up settings?

Settings are behind a passcode so they can't be wandered into mid-game. You set the passcode the first time you open them. If you forget it, delete and reinstall the app — note that this also clears the shops, so it's worth writing down.

The voice sounds robotic, or sounds wrong

TillieWorld uses the voices already on your device. iOS ships with a basic one and lets you download much better ones free: Settings → Accessibility → Spoken Content → Voices → English, then pick a voice and tap the download arrow. Choose "Enhanced" or "Premium" where offered. Once it's downloaded, pick it inside TillieWorld's own settings.

Nothing comes out of the printer

Printing is switched off by default — turn it on in the grown-up settings first. TillieWorld prints using AirPrint, so your printer needs to be an AirPrint model on the same Wi-Fi network as the iPad. If your printer only appears when your computer is switched on, the iPad is reaching it through your computer rather than directly, and printing will be unreliable.

Can two children have separate shops?

Yes. Add a profile for each child and they'll each keep their own shop, stock and settings.

Does it need the internet?

No. TillieWorld works fully offline, on a plane, in a cottage with no signal, anywhere.

Accessibility

Everything important is spoken aloud as well as shown, and items are pictured once per item rather than written as a number, so the game works for children who aren't reading yet. If something is hard to use for your child, please tell us — we'd genuinely like to know.